My sister Deborah aka @Coachdeb was interviewed on NBC asking “What business need to know about Twitter?”

She mentioned that business need to track what people are saying about your products, services and business as it is happening, so that if they have a need about your service or product you can handle that need immediately which shows for GREAT CUSTOMER SERVICE.

One of the tools  that she mentions to accomplish this is http://www.tweetbeep.com

Tweetpbeep keeps track of conversations